FAQs
When is the Promotion Period?
The Promotion Period starts on 3 July 2025 and closes on 1 October 2025.
Who can enter the Promotion?
The promotion is only open to individual Australian and New Zealand residents who are of the age 18 or over, and who are not employees or immediate family members of employees of Canon or its related companies.
What products are eligible?
| Eligible Product | Gift With Purchase | ||||
| Cameras & Camcorders (applies to all body and kit options) |
12 month subscription to Adobe Creative Cloud Photography plan 1TB (RRP AUD $371.88 per year) OR Adobe Premiere Pro (RRP AUD $431.88 per year) |
||||
| EOS R7 | EOS R5 Mark II | EOS C70 | XF 605 | XA65 | |
| EOS R8 | EOS R3 | EOS C80 | XA75 | XA60 | |
| EOS R6 Mark II | EOS R1 | EOS C400 | XA70 | HFG70 | |
| EOS R5 | EOS R5 C | ||||
| Lenses | |||||
| RF5012L | RF2014L | RF60040LIS | RF200-800IS | RF3514L | |
| RF8512L | RF28-7020L | RF80056LIS | RF10-204LIS | RF5014L | |
| RF14-35LIS | RF100-500LIS | RF135LIS | RF2414L | ||
Which purchases are eligible?
To be eligible to submit a Claim, participants must purchase a new Eligible product during the promotion period from an authorised Canon Australia retailer or New Zealand retailer.
How do I make a claim?
- Purchase any eligible product between 3 July 2025 and 1 October 2025 and keep your receipt and packaging.
- Go online to canon.com.au/adobeoffer (Australia) or canon.co.nz/adobeoffer (New Zealand) to make a claim by 8 October 2025.
- Upload a photo of your receipt and a photo of the product serial number.
- Fill in your details including name, phone number and valid email address.
What is required on my receipt?
The receipt for the eligible product must clearly specify:
- the eligible product purchased
- the price of the eligible product purchased
- the name of the authorised Canon Australia or New Zealand retailer
- the purchase date
- the receipt number; and
- that payment for the eligible product has been received in full.
If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.
How many times can I enter?
The promotion is limited to 1 claim on 1 product per person.
What will I receive?
You can choose to receive either a 12 month subscription to Adobe Creative Cloud Photography plan 1TB, or Adobe Premiere Pro. For approved claims, a unique link will be sent to the email address provided as part of your claim, to activate the 12-month Adobe subscription. Participants must create an Adobe account and follow the instructions provided in the link to access the gift with purchase.
What if I already have an Adobe subscription?
The offer is available to new and existing Adobe customers. For existing Adobe customers, irrespective of the subscription length that a customer has with Adobe, the paid subscription will pause, and resume at the end of the 12 month subscription offered by Canon.
I am having trouble entering the promotion, what could be wrong?
Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.
How do I check the status of my claim?
You can check the status of an existing claim on the claim page, by entering your mobile number and claim ID. Your claim ID can be found in your email confirmation.
Who should I contact if I need further assistance?
For any technical issues or enquiries, please contact our Customer Service Team here.